FAQ

FAQ2021-10-13T11:28:03+00:00
Copyright for purchased artwork2020-11-30T19:28:27+00:00

As owner of the copyright, Rudolph Kasper reserves the right to sell printed reproductions of these original works.

How much do you charge for shipping of prints and how long for delivery?2020-11-30T19:28:07+00:00

Within Germany and the EU, shipping is free on all prints. Please allow between 8-12 business days for artwork delivery.

International Shipping for prints is free for most countries (US, UK and many more) and will take roughly 8-21 business days for all drawings and paintings. If your country does not qualify for free shipping you will be contacted from Rudolph Kasper to establish a shipping price. 

Rudolph Kasper will not be accountable for lost items. Estimated delivery on these items are between 10 and 21 business days from shipment date. 

If you require your purchase immediately please contact Rudolph Kapser about express courier shipping options.

What’s the shipping cost for original paintings?2020-11-30T19:30:03+00:00

Shipping costs for paintings vary depending upon the size of the painting. Due to the size and weight of the work higher shipping costs will occur. A quote would be received via email before moving forward. Unless otherwise agreed upon, painting will be shipped rolled and unmounted.

What is an original artwork?2020-11-30T19:30:33+00:00

An original artwork is a hand-drawn or painted piece by Rudolph Kasper. It is hand-signed and or stamped by Rudolph Kasper and comes with a certificate of authenticity. Paintings and drawings may slightly differ from the example shown online, which is to be expected and makes the artwork unique.

As owner of the copyright, Rudolph Kasper reserves the right to sell printed reproductions of these original works.

He endeavours to show the truest colours of his artwork on screen, but due to the nature of digital media means colours may vary slightly.

Can I commission a special drawing or painting?2020-11-30T19:49:28+00:00

Rudolph Kasper does not take all commissions and at this time there is a waiting list for commissioned works. Contact me here with your request and I will contact you as soon as a slot is available.

What is a gallery print?2020-11-30T19:31:24+00:00

A gallery print is made through a modern printmaking process in which individual prints are produced on a special large-format printer in extremely high resolution to give as close as possible a reproduction of the precise colours and strokes of the original work. The process offers the highest-quality reproduction available. All of my prints are gallery quality, printed on 308gsm Photo Rag or 310gsm William Turner from Hahnemühle. 100% cotton rag archival art paper in a matte natural finish. Acid and OBA free and printed with archival pigment inks. Each design is in a limited edition.

He endeavours to show the truest colours of his artwork on screen, but due to the nature of digital media means colours may vary slightly.

What paper is used for watercolors?2020-11-30T19:31:58+00:00

The majority of  Rudolph Kasper’s drawings are mainly on Hahnemühle watercolor 100 – 450gsm paper.  He endeavours to show the truest colours of his artwork on screen, but due to the nature of digital media means colours may vary slightly.

What paper is used for drawings?2020-11-30T19:32:32+00:00

The majority of Rudolph Kasper’s drawings are achieved on either natural or white paper. A very small amount is on ivory paper. He endeavours to show the truest colours of his artwork on screen, but due to the nature of digital media means colours may vary slightly.

What currency do you take payments in?2020-11-30T19:33:10+00:00

All payments are taken in EURO (€EUR), and are charged at the current exchange rate.

What is the returns policy for artwork and prints?2020-11-30T19:58:19+00:00

Although generally Rudolph Kasper does not offer refunds if you have simply changed your mind, please do inform him by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and he will work to resolve your concerns.

Refunds will only be applicable where Rudolph Kasper is deemed to be in breach of the description offered for each artwork. Refunds will be given strictly at the discretion of Rudolph Kasper. If a refund is approved the artwork/s must be shipped and delivered to Rudolph Kasper within 20 business days of date of delivery.

Note: the customer is liable for all shipping costs associated with the return of an artwork.

Which method of payment do you prefer?2020-11-30T19:40:42+00:00

Paypal is the most secure way of shopping online. When you purchase using Paypal, a buyer’s information is 100% secure and is not shared with the seller. None of your information can be used outside of this site and credit card details are not collected.

We do except Visa and  Mastercard over our Paypal premium account.

Wire transfers are possible. Please contact Rudolph Kasper directly here.

Got a question not answered here?2020-11-30T19:37:45+00:00

Contact me via the online form.

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